Advisor (German and English) Budapest

Advisor (German and English)
Budapest
Budapest, HU

David Kennedy Recruitment on behalf of our client,  is seeking to onboard a German and English-speaking Advisor to join their teams in Budapest.  

Position: Advisor (German and English)

Location: Budapest, Hungary

Work model: On-site 

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Respond promptly and effectively to all customer inquiries within established timelines
• Build and maintain comprehensive technical knowledge of the client's products and services
• Manage and log calls in designated systems
  
  
• Troubleshoot technical issues and guide customers through usability questions
• Address pre-sale inquiries regarding products and technology
• Deliver outstanding customer service, identifying sales leads, and fostering customer loyalty
• Identify when a complex problem or inquiry needs to be escalated
• Document essential information for review and resolution by the second line of support
• Meet targets related to call handling quality and established KPIs
• Gather customer feedback to enhance service delivery.
• Provide recommendations for improving first-contact resolution rates

REQUIREMENTS:

• Native / fluent in German both verbal and written. C1 Level of English
• Friendly and positive team player
• Service-oriented and great interpersonal skills
• Strong communication and problem-solving skills
• Flexible and able to make quick decisions in a dynamic environment
• Conscientious and reliable
• Strong Attention to detail
• Empathic with genuine desire to help

OFFER:

• Competitive remuneration and bonus 
• Relocation assistance 
• Training provided from the first day 
• Working week 40h/week, Monday-Friday: 09:00-17:30