Application Support Engineer Budapest

Application Support Engineer
Budapest
Budapest, Budapest

Your new company 

If you want to operate and support enterprise grade IT systems, have hands-on experience on various technology areas, support customers, functional business units and software engineer join our partner’s growing team as their new Application Support Engineer in Budapest!

With more than 250 employees in Budapest, they currently serve more than 400 customers on six continents today. They have more than 40 years of research and development in the field of lottery systems which made the company a worldwide leading supplier of lottery products.

Your new role 

• Provide lottery software application operation and support for customers
• Troubleshoot application issues and outages
• Provide support on complex tasks
• Track and ensure the continuity of issue resolution and other tasks
• Handle, register, follow up and resolve incoming service request and incidents
• Execute recurring daily operational tasks
• Monitor lottery system components and events
• Constant communication and support to other involved resolver units and partners
• Create new internal and external communication channels and processes
• Create and update process documentation
• Improvement and maintenance of the internal knowledge base articles
• Participate in creating operational practices for newly implemented systems and their documentation
• Provide internal and external trainings
• Participate in onsite training and events in certain cases
• Participate in calls in case of outage
• Provide 24/7 standby support
• Create reports

What you'll need to succeed 

• You have higher degree on relevant field (IT / Telecommunications) plus 1-2 years’ relevant experience/ OR if You have 5+ years relevant experience, higher degree is only advantage
• You have experience of operation and support of complex IT applications and systems
• You have basic knowledge of Linux and Windows systems
• You have basic knowledge of SQL and scripting
• You have previous experience in working according to ITIL based processes and functions
• You would like to use your excellent English on a daily basis
• You have willingness to travel (1-2 x a year)
• You have willingness to work outside normal business hours
• You have willingness to provide standby support
• You have careful work style and durability
• You have high quality and responsibility in own work
• You work well under pressure and you are a team player

What you'll get in return 

• Competitive payment package (fix 13th and 14th month salaries! and oncall)
• Cafeteria and Health insurance
•  Mentoring Program, Trainings
• Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport)
• Indoor bike and motorcycle storage
• Team buildings
• Excellent working atmosphere
• Open company culture
• Economically stable and growing enterprise
• Non-conventional domain: lottery and sports games

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.