Cash Collector - Italian speaking
Join our client's company with over 175 years of innovation and customer service excellence. As a Cash Collector, you’ll play a vital role in ensuring timely payments while enhancing customer relationships. Be part of a dynamic team that values professionalism and is committed to delivering exceptional service!
Main responsibilities:
Customer Outreach: Contact customers via phone and email to secure payments and educate on payment habits.
Query Resolution: Resolve payment-related inquiries professionally and promptly.
Cash Risk Management: Escalate cash risks to prevent late payments and poor experiences.
Performance Targets: Achieve goals for cash collection and overdue debt.
Collections Calls: Make effective collection calls and negotiate payment arrangements.
Information Capture: Document key customer inquiry details for quick resolution.
Customer Loyalty: Provide excellent service to foster customer loyalty.
Record Keeping: Maintain accurate records of interactions and actions.
Reporting: Report key debt and cash opportunities to stakeholders.
Compliance: Ensure adherence to S-Ox controls and data security policies.
Required skills:
Experience in credit control/cash collection techniques and processes.
Experience of working in customer facing roles with high quality call standard/monitoring in place.
Experience of dealing with inbound customer calls/complaints via telephone and subsequent call handling/resolution required.
Financial acumen/competency and understanding in dealing with account/invoice reconciliations and financial transaction. Great communication skills with strong verbal and written competency. Fluent English and Italian. Proficient in range of Microsoft office software.
What our partner can offer to you:
Regular working hours
Hybrid working
Home office allowance
Child day-care opportunity and related company compensation
Extra paternity days (5+15 days)
Family-friendly office spaces
All You Can Move sport pass
Health insurance
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