Client experience manager (Automotive industry) Budapest

Client experience manager (Automotive industry)
Budapest
Budapest, HU

In Hungary, Jaugar Land Rover retail dealership is the member of AutoWallis Group.

The AutoWallis Group, a company listed in the Prime Market of the Budapest Stock Exchange, as well as in the BUX and BUMIX indices, aims to become a major vehicle trading company and mobility service provider in the Central and Eastern European region by the end of the decade. It is important for the company to continuously expand its vehicle trading and mobility service investment-focused portfolio through acquisitions and to operate as a group with traditional, conservative, and ESG-compliant values and a business policy sensitive to social and environmental challenges. The AutoWallis group is present in 16 countries of the Central and Eastern European region. , Are you experienced in customer management in the field of automotive industry? And are you passionate about getting involved in the development of two wordwide known luxury brands as well?

Join us as a Client Experience Manager of Jaguar Land Rover retail dealership in Budapest, and take part in the transition of ’Modern Luxury’ concept of the brand. As a Client Experience Manager, you will be the key figure who monitors and improves the experience of our clients. And as a member of our management team, you will riport directly to the Managing Director.

Luxury surroundings advanced technologies and a beautiful work environment awaits you at Wallis British Motors.

As a Client Experience Manger, your main responsibilities will be the following:

• Improves client satisfaction and mitigates dissatisfaction with their retailer experience
• Drives improvements in Customer Journey and defines process enhancement opportunities across departments
• Direct interaction with clients where reqiured, immediately address and rectify their concerns
• Coaches and develops front of house colleagues
• Monitors and improves digital and physichal client journey

• Identifies quickly and effectively any client dissatisfaction in sales and service, involving colleagues to solve the issue.
• Direct interaction with clients were required to immediately address and rectify their concerns.
• He / she is the single point of contact for JLR to address client  dissatisfaction quickly.

• Coordinates Retailer marketing initiatives in particular local events, digital channels and media planning, assigning operational activities to colleagues. ( ie. Client Experience Specialist )
• Designs and coordinates all retailers sales and services CRM activities.
• Drives improvements in Client Journey and defines process enhancement opportunities across department stimulating collaboration between sales and service.

• Acts as the voice of the client across the organization using insights to identify and drive improvements.
• Periodically  reviews client satisfaction scores with sales and service teams and identifies internal opportunities for improvement.

• At least 5 years of work experience in the automotive industry, in sales, customer management or customer service
• Puts the Client First: Experience in and passion for creating great experiences for the clients.
• Strong communication skills, confident in challenging situations and whilst showing empathy and desire to drive client’s satisfaction and loyalty
• Ability to work positively within a team and contribute towards its success.
• Process orientated personality with great attention to detail.
• Great analytical skills – can effectively analyse data to seek out opportunities for improvement
• Basic computer skills (Microsoft Office, CRM systems).
• Fluent in English (both oral and written)

• Opportunity to deal with luxury brands and premium clientele
• A position with high responsibilities as a manager
• Overview of the automotive industry and professional development
• Attractive compensation package (bonus option, cafeteria, professional trainings)
• Career options within the company group
• Exciting, motivating, challenging tasks
• Attractive working environment (easily accessible within Bp. both by car or public transport)
• Cohesive team, friendly environment in everyday work