Client Services Intern Budapest

Client Services Intern
Budapest

As the world’s largest asset manager and a leading provider of financial technology, BlackRock’s purpose is to help more and more people experience financial well-being. Founded in 1988 and based in New York City, BlackRock operates globally, with more than 70 offices spanning 40 countries, and clients in over 100 countries. They opened their Budapest Innovation Hub in 2017, with the idea that technology and finance go hand-in-hand – something they’ve believed since their founding. As a firm and together with their clients, they work to create a more equitable and resilient world, today and for generations to come.

Feladatok:

Ensure timely and accurate responses to high volume service activities for both internal and external clients

Evaluate processes and procedures for inefficiencies, make and implement recommendations for improvement

Be motivated to achieve or outperform on service-level agreements and client expectations

Embrace the use of technology and digital tools to deliver the highest level of service

Aim to achieve excellent results in client satisfaction surveys and work closely with other team members to achieve overall strategic business objectives

Build relationships and collaborate closely with internal partners to ensure a seamless delivery of service

Handle client concerns in a timely and sensitive manner and in accordance with internal procedures

Facilitate the diagnosis of complex client service issues, identify the source of service deficiencies and own their resolution

Elvárások:

The position is open for applicants with active or passive student status

Fluency in written and spoken English is essential

Knowledge of MS Office tools (Word, Excel, PowerPoint, Outlook etc. )

An interest in asset management and a desire to learn

A passion for serving clients by being responsive and empathetic

Excellent written and oral communication skills

Attention to detail and analytical skills

Előnyt jelent:

Knowledge in Power BI

Knowledge in SQL, Python or other programming language

If you are interested in this position please fill in the form below and upload your CV.