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Contact Center Operator
Your new company
Our partner has more than 40 years of research and development in the field of lottery systems made our company a worldwide leading supplier of lottery products
With more than 240 employees in Budapest, currently serves more than 400 customers on six continents today. We have opportunities for everyone.
Your new role
Keep running applications for lottery companies
Monitoring lottery system components and events
Fullfil service requests for the customers
Execute recurring daily operational tasks
Troubleshooting application problems and outages according to documentation
Handle, register and follow up incoming request/incidents
Constant communication and support to involved resolver units and partners
Reporting
Participate in calls in case of outage
Preparing/making presentations for clients and introducing/teaching system functions to colleagues through internal training, if required
What you'll need to succeed
You are able to provide professional high quality support to customers in 24/7 shifts (3x8 hours)
You would like to use your excellent English on a daily basis
You have adequate communication skills, solution focused mind and strong team spirit
You have experience in working with ITSM ticketing systems, and in IT operations
You are familiar with ITIL processes
You have IT attitude, willingness to learn new systems
You are open to continuously extend your professional skills
You are stress resistant, team player
Additional requirement, at least of the below list:
Have knowledge of Unix/Linux operating systems
Basic networking backgrounds (TCP/IP)
Basic database (SQL) knowledge
Scripting skills (Perl, PHP, Bash, Python or anything similar)
Several years‘ relevant experience in IT application operation
Bachelor degree is an advantage
What you'll get in return
Competitive payment package (13. and 14. months salaries, fix and predictable shift allowance)
Cafeteria and Health insurance
Mentoring Program, Trainings
Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport)
Indoor bike and motorcycle storage
Team building
Economically stable and growing enterprise
Excellent working atmosphere
Open company culture
Non-conventional domain: lottery and sports games
Recreation room: table soccer, office (chair) massage and sauna
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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