Costumer Succes Manager / Service Delivery Manager Budapest

Costumer Succes Manager / Service Delivery Manager
Budapest
Budapest, HU

At Qualysoft, we are a dynamic team of tech innovators and consulting experts, helping businesses unlock their potential through custom IT solutions and cutting-edge Microsoft technologies.

Founded in 1999 and growing across Central and Eastern Europe, we are committed to delivering impactful digital transformations that empower our clients to succeed in the ever-evolving tech landscape. Ready to shape the future with us?

As a member of the Project and Support Management Office, you and your team will oversee the quality and success of all Qualysoft projects and support services. This includes ensuring that each project meets high standards, aligns with customer expectations, and maintains operational efficiency.

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• Managing interactions between customers and the company
• Increase customer satisfaction, fostering customer retention by ensuring a smooth customer journey
• Supporting the Sales and Consultant teams on how to provide customer assistance
• Ongoing consultation and collaboration with consultants and developers
• Managing a sales or customer support team: Incident, Problem and Resource management
• Change Management and small project administration
• Maintaining KPIs and SLAs
• Escalation management and resolution
• Making ad-hoc reports for customers and for company’s management
• Collecting and analyzing data to improve customer service health

• Minimum of 3 years’ experience in Project Management, Service Delivery Management (SDM), or Application Management within an IT company
• Strong overall IT skills and experience in budget management
• Familiarity with ITIL and Project Management methodologies is beneficial
• Knowledge of ISO standards is advantageous
• Proficiency in both English and German

• Proactive and driven approach
• Leadership and problem-solving abilities
• Knowledge of Agile methodologies
• Effective teamwork skills
• Excellent communication, confidence, and adaptability
• Positive and solution-oriented attitude