Customer Care Specialist, Hungary Budapest

Customer Care Specialist, Hungary
Budapest
Budapest, HU

Position: Customer Care Specialist (French)

Location: Remote in Hungary

Employment type: Full-time

We are looking for experienced French-speaking Customer Care Specialists to join a top-rated BPO with outstanding employee satisfaction. In this role, you will provide support to customers of a leading financial services company.

Duties and Responsibilities:

• Deliver exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and ensuring high levels of satisfaction.
• Provide accurate and timely responses to customer queries via phone, email, and live chat.
• Utilize internal and external resources to offer top-notch service.
• Identify and escalate high-priority or unresolved issues to appropriate teams.
• Route calls to the correct departments and document all customer interactions according to standard procedures.
• Identify and communicate emerging trends and patterns in customer issues.
• Maintain adherence to quality guidelines, KPIs, and company policies to ensure consistent service delivery.
• Foster a collaborative work environment by engaging with team members and other departments to resolve customer issues and contribute to a positive team atmosphere.

Requirements:

• Native or fluent in French, both verbal and written.
• Experience with customer support software such as Zendesk, Slack, and internal troubleshooting tools.
• Background in Customer Support or technical support, especially with help desks or IT functions.
• Ability to pass a background check.
• Strong ability to work independently and as part of a remote team.
• Excellent problem-solving and critical thinking skills.
• Flexible and adaptable to process and information changes.
• Proficient in external systems and PC-based software (e. g. , Microsoft Office).

Offer:

• Attractive remuneration package based on experience, skills, and performance.
• Indefinite contract.
• Private health and life insurance.
• A dynamic, creative, and supportive team environment.
• A positive workplace with excellent employee reviews.
• Guidance and tools to help you achieve your full potential.

If you're eager to advance your career with a supportive and innovative team, we look forward to receiving your CV.  

Apply now to join a company that celebrates your growth and success!