Customer Operations Specialist (German) Budapest

Customer Operations Specialist (German)
Budapest

A global technology company is seeking innovative professionals to join their team. This company provides cutting-edge imaging solutions and technologies to businesses worldwide, with a strong focus on sustainability and reducing the environmental impact of their products. If you are passionate about making a positive impact in the world and contributing to the development of sustainable solutions, this is the opportunity for you. Join a dynamic team and drive the mission of delivering innovative and sustainable solutions to their customers.

Main responsibilities:

Centralized role that is responsible for managing & executing contracted Managed Services as defined by Customer Statement of Work (SOW) in the local language (German)

The Customer Operations Specialist works with customer contacts, 3rd party partners, and the company's resources to execute defined services

Duties include day-to-day service delivery execution and escalation management

Responsible for management and execution of contracted Managed Services as defined by Customer Statement of Work for one or more accounts

Ensure required reports are accurate and provided timely (e. g. : monitoring and reporting on services & maintenance performance metrics, root cause analysis

Manage/communicate to suppliers and partners in the delivery of service as required

Work with local management and Global Process owner teams to identify process gaps, opportunities, and support models to improve customer support

Place and manage orders, replace defective parts, and manage returns

Confirm, monitor, and track equipment and supplies delivery and installation

Required skills:

3+ years of customer interaction experience with enterprise-level clients

2+ years experience in customer support/order management role

Fluent in German and English language knowledge

Experience in understanding and documenting current and future state business/operations processes

Excellent skills in MS Office Suite including, word processing, spreadsheet, and presentation software

Strong analytical and reasoning abilities

Ability to work effectively with limited supervision and work cooperatively with customers, remote team members, and manager

Advantages:-

What our partner can offer to you:

Multinational environment

Hybrid working structure (2 days home office/week)

Training opportunities

Career opportunities