Customer Service Agent - German Speaking Budapest

Customer Service Agent - German Speaking
Budapest
Budapest, HU

Customer Service Agent - German Speaking To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktops of every designer, engineer, researcher, artist, and dental and healthcare professional in the world. Our printers are used by Google, Tesla, Gillette, New Balance, and more. Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now valued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office a few years ago to establish key Engineering and Business teams in the region. With a dynamically growing team of 75+ dedicated people, we're building a company so diverse that we can tackle any challenge. The primary goal of our Customer Services team is to give our users the best tools and an amazing experience. At Formlabs, that means answering every question – no matter how small – and providing the resources to empower our users to innovate and create. If you love new technology, are a natural problem-solver, and are a great communicator in business-fluent German and English, we want you as our next Customer Service Agent!  The Job: Remotely support users in learning the ins and outs of 3D printing via phone, email and chatKeep customers ridiculously happyFeed customer reports back to our international engineering teamPrint in 3D to your heart’s content  You: Are business-fluent in written and spoken German and EnglishCare about customers and are a communication expertLike to demonstrate expertise and are capable of leading customers to solutionsKnow how to avoid or solve conflicts and have great analytical skillsAre good at administrative tasks and not afraid of long to-do lists  Bonus Skills: Additional business fluency in French, Italian, or SpanishExperience with 3D modelling, printing and digital fabricationExperience providing technical support for hardware productsFamiliarity with ticket or case management systems (e. g. , ServiceCloud)Experience in a fast-growing startup environment  We Offer: On-site lunch 3x a weekPrivate health insurance with MedicoverShares in the companyFlexible vacation policyFree beverages and snacks at the officeUnlimited 3D printsA monthly or quarterly public transportation passAn inclusive, dog-friendly office with diverse and inspiring colleaguesDevelopment opportunities both in-house and off-siteFun team events  We build amazing things. Come join us! We are an equal-opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing. To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.