Customer service engineer Miskolc

Customer service engineer
Miskolc
Miskolc, HU

Shinwa Hungary Precision Kft. is a multinational company that has been operating steadily for 26 years, primarily engaged in plastic manufacturing and producing almost exclusively for export. It is a member of the JVC KENWOOD group. , Shinwa Kft. has been one of the region’s leading and steadily operating employers in Miskolc since 1998. The company manufactures high-quality decorative plastic components for vehicle interiors, including infotainment units, climate control units, decorative panels, and buttons. Our future colleague will be responsible for maintaining communication with automotive customers, receiving, managing, and relaying customer requirements to production, handling quality issues raised by customers, analyzing them, and actively participating in their resolution.

 

• Recording customer complaints and corrective actions (QOS)
• Coordinating customer audits
• Evaluating service information per customer
• Handling and presenting customer complaints to the customer
• Customer PPM report based on QOS
• Supervising outgoing goods inspection
• Continuously monitoring production in relation to customer products
• Analyzing root causes, following up on corrective and preventive actions, and evaluating their effectiveness
• Coordinating the implementation of corrective actions
• Preparing and actively participating in customer audits
• Training and educating quality inspectors (IQC, IPQC, OQC)
• Initiating actions to reduce scrap rates
• Keeping customer-specific requirements up to date

• Higher education in a relevant field and at least 3 years of relevant experience
• System-oriented thinking
• Active English language knowledge (spoken and written)
• Customer-focused approach
• Logical, analytical mindset
• Ability to work under pressure
• Technical aptitude
• Willingness to travel abroad occasionally

• Relevant experience in leading automotive projects

• Multinational environment
• Diverse tasks
• Young, flexible team
• Professional development opportunities
• Competitive salary