Customer service representative Budapest

Customer service representative
Budapest
Budapest, HU

,

• Communicating with internal customers and Legrand regional subsidiaries
• Managing orders in the ERP system (SAP)
• Providing information about the availability of the products
• Tracking customer order status
• Carrying out tasks related to the outbound deliveries
• Managing invoices
• Cooperating closely with the Logistics Provider
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Collaborating with the Inventory, Direct Purchasing, Demand Management and Finance departments
• Monitoring Customer Service KPIs and reports
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Advance school graduate with basics in logistics and commercial administration
• Experience in order processing
• Experience in SAP would be an advantage
• Ease in relationship with Customers and internal interlocutors, diplomacy
• English is mandatory and French is an advantage
• Reliability, reactivity and dynamism
• Good communication skills
• Customer focused

• Competitive compensation and benefits package
• Young and vibrant team
• Multinational environment
• 40 working hours per week (full time possibility)
• 2 days home office possibility / week