Customer Service Specialist with Romanian language knowledge Budapest

Customer Service Specialist with Romanian language knowledge
Budapest

Marketing and Communication specialist company looks for a Romanian Speaking Customer Service Specialist in their team of 3. The company’s contact center has been actively operating since 2010 and supports a premium category car manufacturer brand as their key account mainly in the central-eastern European region. In this role you could come across with complex service and quality-related customer requests and inquiries focusing mainly on product and service-related questions, furthermore you had the opportunity to actively use your Romanian and occasionally English knowledge.

Benefits:

Hybrid working: 3 days home office / 2 days office

Cafeteria

Great and supportive team

Modern work environment

What you will be doing as a Customer Service Specialist:

Handling incoming email and phone requests, inquiries and complaints

Investigate complex issues and be in contact with the Romanian headquarter

Gathering further information from competent departments and experts for process resolution

Administrative tasks

Making outgoing customer service calls, such as data clarification, customer satisfaction and quality-related calls

Support ingoing lead requests and contact customers for liaising about customer preferences

Participate in the whole issue resolution cycle and initiate follow up calls

Requirements:

Fluency in Romanian – native or advanced level

Intermediate English language skills

Hungarian is only an advantage

At least upper secondary education

Customer service experience is an advantage

Excellent verbal and written communication skills

Good Computer and MS Office skills