Customer Support Representative - FRENCH SPEAKING - PRIMARILY REMOTE - BUDAPEST Budapest

Customer Support Representative - FRENCH SPEAKING - PRIMARILY REMOTE - BUDAPEST
Budapest

Our client is a global IT services leader, reshaping business and technology models for the digital age through industry-focused consulting, fostering innovation and efficiency Join them now! French Speaking Customer Support Representative

Location: Budapest (HQ in 9th district) – Service windows: M-Fri: 8AM-6PM/8PM - 1-2 days of office presence per month Training period: more in-office presence required

Requirements:

Residence permit or EU citizenship

Highschool degree

Fluent French and English language skills

1 year of experience in customer service

Flexible, and dynamic personality

Customer-centricity mindset, and problem-solving skills

Knowledge of Windows, Android, and Apple OS is beneficial

Experience with Salesforce.com is positive

If you join them, your responsibilities will be:

Provide outstanding support for our applications, addressing customer issues via phone, chat, and email

Meet and surpass service level goals using support tools like email, chat, telephone, and Salesforce

Actively seek product improvements and bug identification to enhance customer experience

Respond to stakeholders through email and chat, meeting research targets

Ensure adherence to process guidelines, stay updated on process knowledge, and follow security practices

Contribute to knowledge sharing, organizational activities, and align personal goals with the team

Maintain attendance records, address queries, complete mandatory training, and collaborate cohesively with the team.

What they offer:

Competitive salary

Cafeteria

Sing-up bonus

Free sport allowance

All You Can Move SportPass (at a discounted price)

Medicover health- and Generali life insurance

Work commute supplement

Monthly public transportation (BKV) pass price

Office parking space

Safety glasses reimbursement

Language course reimbursement

Childbirth supplement

Baby pack in case of childbirth

Bring your kids to work

Voluntary pension- and health fund membership fee contribution

Széchenyi Recreation Card

Fitness discount

A youthful, dynamic working environment

How to apply?

Please apply via "Jelentkezem az állásra" button underneath!

Contact me if you have any questions: dora. bernad@getwork. hu

munkaerő-kölcsönzés eng. sz. : 10057-1/2012-0100-1046

munkaerő-közvetítés eng. sz. : 10097-1/2012-0100-848

minősített foglalkoztató nyilvántartási szám: BP/0701/67674-4/2021