Director of Rooms / Rooms Division Manager Budapest

Director of Rooms / Rooms Division Manager
Budapest
Budapest, Pest megye

Corinthia Budapest is looking for an ambitious, determined and highly motivated individual who is seeking to continue his/her career in hospitality and join our current Management team. Reporting to the Hotel Manager, you are responsible for overseeing all the Front Office and the Housekeeping teams and delivering exceptional guest experience. In this position you will have to ensure and evaluate guest satisfaction and quality as a priority in a luxury environment. You will be required to set up of department targets and objectives while making sure financial goals are reached. In more detail, you will be responsible for performing the following tasks to the highest standards: Key responsibilities:

Oversee Rooms Division operations including, but not limited, to Front Office and Housekeeping

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement related to guest satisfaction and enhancing guest experiences

Evaluate and contribute to the improvement of quality in all rooms related areas

Interacts with guests to obtain feedback on product quality and service levels

Responds to and handles serious guest problems and complaints.

Operate within departmental budgets through effective stock and cost controls and well managed schedules

Set departmental targets and objectives, work schedules, budgets, and policies and procedures.

Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork

Ensure colleagues have an up-to-date knowledge of all room categories and amenities

Maintain good communication and work relationships in all hotel areas and with external customers, partners and suppliers

Ensure staffing levels cover business demands

Ensure ongoing training

Ensure on-going communication meetings are conducted and post-meeting minutes generated

Ensures revenue maximization at the front office for all rooms related offerings

Recruit, manage, train and develop the Room Division team

Contribute to succession planning within the hotel and company

Conducts yearly appraisals of the rooms division leadership team

Ensure colleagues comply with hotel security, fire regulations and all health and safety legislation

Proficient in property management systems (Opera is preferred)

Ensure all room departments adhere to Corinthia Hotels policies and procedures

Ensure competence of the Corinthia Loyalty program and ensure compliance

Be part of the hotel Duty Manager program on weekends.

Key Requirements:

Minimum of 3-5 years’ experience in Rooms Management (Front Office or Housekeeping) in a luxury hotel

Previous experience as a senior leader in Front Office or Housekeeping Management in a large luxury conference hotel

Sound business and technical acumen in the field of Rooms Division.

Strong leadership skills to manage and motivate large and diverse teams

Excellent organizational and planning skills

Excellent communication skills

Strong financial awareness and setting up departmental budgets

Knowledgeable in budgeting and forecasting departmental payroll

Accountable and resilient

Ability to work under pressure

Flexibility to respond to a range of different work situations

Familiar with hotel Property Management Systems

Excellent command of English and ideally Hungarian, both in written and spoken

What we offer:

Competitive salary package and yearly performance bonus

Complimentary meals in the Colleagues’ restaurant

Private medical insurance

Discounted parking service

Dry-cleaning service

Discounts at Corinthia Hotels

Opportunity to learn and develop