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Dutch First Line Analyst
First Line Analyst position with fluent Dutch and English knowledge is open at one of our prestigious multinational client’s newly established department, operating with a Business Service Centre in Budapest.
Your new role:
First Line Analysts, aka Service Desk Agents as members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in a multinational environment.
On a daily basis:
- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
- Resolving IT issues of our partners which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improving customer satisfaction level
You are the ideal candidate if. . . .
- You have intermediate knowledge in English and fluency in
Dutch. - You have affinity to resolve IT related issues
- You use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
- You enjoy working in a team
What the company offer you
- Use and improve your language knowledge
- Participate in trainings and talent programmes
- Go through a professional and personal development
- Work in a fun and diverse atmosphere
- Have a stable workplace with flexible scheduling
- Medicover private health care package and cafeteria benefits (yearly gross 410000 HUF and after the first year spent within the company, it grows to gross 650000 HUF)
If you consider yourself as a right candidate for the role, do not hesitate to apply with your English CV!
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