Dutch Speaking Business Support Budapest

Dutch Speaking Business Support
Budapest

Description:

Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)

Handling end-user calls and web queries via tools, phone and email

Documentation and precise administration, logging of calls on the ticketing tool

Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

Keep the user informed, own and follow-up ongoing cases

Maintaining and improving customer satisfaction level

Requirements:

Advanced or native in Dutch language and you have upper-intermediate English language skills

Experienced in any customer service – experience gained in IT Help Desk/ customer support role (we provide you 4-weeks foundation IT training as part of the Onboarding process)

You have willing-to-learn attitude & customer-focus mindset

Benefits:

Training and continuous learning and certification opportunities

Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.

Easy to access location and modern office building

Competitive salary and cafeteria benefits; free sport allowance, All You Can Move SportPass, medical benefits

Reimbursable language courses

Team events and Company events

Home office

If you are interested in the position, you can submit your application by clicking the "JELENTKEZEM" button!