Dutch Speaking IT Support Budapest

Dutch Speaking IT Support
Budapest

Join our partner, a leading multinational in IT services and consulting. This is your chance if you want to work in a continuously growing, stable company.

Main responsibilities:

Addressing IT issues for clients and serving as the initial point of contact for customers (Level 1 IT support)

Managing end-user inquiries through tools, phone, and email

Accurately documenting and administering calls in the ticketing system

Escalating unresolved issues to the appropriate Level 2 teams

Keeping users updated and tracking ongoing cases

Enhancing and maintaining customer satisfaction levels

Required skills:

Proficient in Dutch at an advanced or native level, with upper-intermediate English skills

University graduates are welcome, including recent graduates

Customer-focused mindset

Excellent written and verbal communication skills

Willingness to work in shifts

Advantages:

Customer support experience

What our partner can offer to you:

Competitive salary and cafeteria

Health insurance