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Dutch Speaking Service Desk Agent
Válasz a hirdetésreSYKES and Sitel Group are now Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170, 000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
- As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
- Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
- Keep the user informed and follow-up ongoing cases
- Involve your customers – realise and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
- Be proactive - identify deeper drivers of customer needs
- Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
- Fluent in Dutch language and has conversational English language knowledge
- BASED IN HUNGARY OR WILLING TO RELOCATE
- Loves helping customers, communicates clearly and has excellent problem solving skills
- Has a strong customer service focus
- Having experience in customer service that’s an advantage, but we will provide full professional training
- Pays close attention to the details
- Enjoys learning new things and develops – adopts changes easily and be flexible
- Confident user of MS Office package
- Possibility to work in hybrid(1-2 days/week from the office)
- Competitive salary, bonuses and cafeteria benefits
- Paid professional training lead by our professional trainers
- Stable and international company background
- Multilingual environment, native colleagues from more than 25 nationalities
- Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements
- Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program
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