Dutch Support & Service Specialist (Junior-Mid) Budapest

Dutch Support & Service Specialist (Junior-Mid)
Budapest
Budapest, Pest megye

Responsibilities:

act as the primary contact for clients, addressing their IT-related issues and delivering Level 1 support,

handle user inquiries via phone, email, and online platforms,

log and document all interactions in the ticketing system with precision,

redirect more complex issues to Level 2 support teams as needed,

manage ongoing cases, keeping users updated and ensuring efficient problem resolution,

prioritize customer satisfaction by providing effective and reliable assistance. Requirements:

proficiency in Dutch (at least C1) and solid English skills (minimum B2).

experience in customer service or in IT is an advantage but not mandatory. Fresh graduates are also encouraged to apply,

a university degree is preferred,

strong communication skills, customer-oriented mindset, and eagerness to learn,

flexible, team player, and willing to work in shifts.

Our client offers:

annual bonus,

cafeteria benefits,

joining bonus,

in-house training programs,

company insurance,

language courses,

health insurance,

sport card,

hybrid working model

opportunity to grow in international environment.