Financial Customer Service Manager Budapest

Financial Customer Service Manager
Budapest

Our multinational partner, who is a leader in crypto exchange solutions, is looking for a talented professional to join its growing project.

If you have gained experience in people management, in the field of finance, speak English AND another European language, and have a good eye for effective solutions, then this is the perfect opportunity for you! The job

Responsible for team management, supervision and evaluation of Europe customer service operations

To formulate and improve the workflow, business standards, management system, and incentive policies of customer service operations to improve operational capacity.

Continuously improve the level of services, focus on customer feedback and solution processes, while complementing customer journey on our platform.

Develop and refine the customer service management processes, standards, and systems, to ensure the quality of customer service management and responsible for team building, and day-to-day management.

Monitor social media channels & review platforms for mentions, comments, and direct messages, and respond in a timely and professional manner.

Regularly carry out the analysis of operational indicators, complete the analysis report, organize and participate in the regular meetings such as MBR and QBR.

Effectively communicate information to the relevant responsible team through the customer's voice, and continuously support the optimization iteration of the product and service processes.

Stay updated on competitive products. Conduct analysis and provide insights for product upgrades and optimizations. About you

Excellent communication skills in English AND German, French, Italian, Spanish or Polish, both written and verbal.

European Union citizenship

At least bachelor’s degree

Experience leading large (>50 members) and diverse teams.

Knowledge of Europe’s financial regulatory rules & operations.

Strong planning and interpersonal skills as well as data-driven and detail-oriented personality.

Strong analytical and communication skills. Ready to provide hands-on assistance to the team when needed.

Ability to work in a cross-functional environment and to lead complex operational initiatives.

Enthusiastic in new technologies with a strong desire to adopt technologies to improve organization effectiveness & business processes.

Proven experience and knowledge in effective hiring, training, coaching, and people management practices. In return, you will have the chance to join a multinational environment with a continuous possibility to develop, with a competitive salary and yearly bonus. What you need to do now

If this opportunity is interesting for you, do not hesitate to apply. If it is not quite right for you, feel free to refer someone, who might be interested.