French-speaking Customer Support Representative Budapest

French-speaking Customer Support Representative
Budapest
Budapest, Budapest

Your new role

The Customer Support Representative (CSR) is a strategic customer advisor and the internal voice for the customer base. The Customer Support Representative will both have the accountability and responsibility to deliver on Customers’ needs. This role acts as a liaison between customers and all functional areas within the client to solve technical support enquiries. Working with resources across the client’s organisation, CSR expedites the resolution of issues to empower customers to reach their greatest potential success.

• Provide exceptional support for our applications and associated services
• Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc…
• Meet and exceed service level goals
• Utilise support tools and resources necessary to get the job done, including e-mail, chat, telephone and Salesforce
• Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.

• You are the ideal candidate if you have a high school diploma and an expert understanding of desktop operating systems, including Microsoft Windows.
• A general understanding of internet technologies is essential.
• Fluency or near-native proficiency in French and at least upper-intermediate English are required.
• Knowledge of Windows, Android, and Apple OS is a plus.  
• Being self-motivated, highly collaborative, creative, goal-oriented, and team-centric is important.
• Superior oral and written communication skills are necessary, along with the ability to maintain composure in critical situations and communicate clearly with both internal and external customers.