French speaking eSignature CSR Budapest

French speaking eSignature CSR
Budapest

Our American multinational partner company, which is supporting its clients in different areas, is looking for French speaking experienced CSR colleagues for their team.

Benefits:

Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks

Risk and accident insurance

Chance to be part of a rapidly expanding organization

Training and continuous learning and certification opportunities

Multilingual environment, native colleagues

Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies

Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)

Reimbursable language courses

Team events and Company events (cool and youthful parties with team-games)

High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

Provide exceptional technical support for the company’s eSignature component of the DAC

Handles incoming support channels to troubleshoot customer inquiries, including but not limited to standard end-user tasks such as signing and managing envelopes, configuring templates and PowerForms, and other aspects of using the eSignature product suite

Escalate issues as needed in a timely manner with clear and effective communication

Uses broad product familiarity within DAC areas to help customers increase adoption

Utilizes in-house and third-party support tools and team resources necessary to solve or escalate customer issues and collaborate with teammates and colleagues

Proactively identifies improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience

Promotes the products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs

Meets and exceeds the client’s Customer Support service level goals for eSignature and related services

Requirements:

A passion for technology and helping customers solve their technical problems

Experience troubleshooting in a web-based environment

Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence

Bachelors of Science degree in a Computer Science, Engineering, or related technical discipline

Preffered qualifications:

Experience troubleshooting and supporting SaaS Applications

Fluent or close to native in French and English

Professional experience within relevant industries for which our client provides solutions

Ability to troubleshoot regular expressions

Understanding of web-based applications, web service APIs, and authentication technologies such as SAML and oAuth- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers

Ability to collaborate with peers across the organization without friction