French speaking First Line Analyst Budapest

French speaking First Line Analyst
Budapest

Answering support queries via tools, phone and email, keeping daily contact with users calling from all over Europe

Resolving IT issues of our partners which can occur during the course of office work

Documentation and logging of calls on the ticketing tool

Delegation of problems which cannot be resolved on first level to the competent teams

Maintaining and improving customer satisfaction level Elvárások / Requirements

Fluent or native English, and French language knowledge

Excellent communication skills, both written and verbal

Self-motivated and able to work under minimal supervision, proactivity

Good problem solving skills

Customer orientated personality

Strong MS Office skills Amit nyújtunk / Benefits

Professional development opportunities

Outstanding salary and benefit package (All you can move card, phone, etc. . . )

A company with a stable background

Language learning opportunities

Good working atmosphere