French speaking Order Management Supervisor Budapest

French speaking Order Management Supervisor
Budapest

Our business partner - a biotechnological manufacturing company - is looking for a French speaking Order Management Supervisor to spearhead the EMEA region's order management team.

If you're ready to make a significant impact on the business and shape the customer service landscape, then our offer is for you!

● Supervise and mentor a team of customer service professionals, fostering a collaborative and

productive work environment.

● Actively participate in sales calls and provide support to team members, ensuring seamless

interactions between sales and customer service.

● Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement

corrective actions for continuous improvement.

● Oversee dispute resolution processes, handle escalations, and manage investigations to provide

timely and effective solutions.

● Collaborate with the team to meet and exceed business targets, with a focus on order processing

efficiency and accuracy.

● Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions.

● Actively contribute to various team meetings and events to align with company strategies and

goals. Elvárások / Requirements

● Fluency in English and French (mandatory)

● Min 2-3 years experience in similar role and customer service or a related field

● Proven experience in people management and team leadership.

● Strong interpersonal and communication skills.

● Proficiency in Microsoft Excel and data analysis.

● Familiarity with SAP and BI analytics (an advantage and a plus).

● Exceptional problem-solving and decision-making abilities.

● Excellent organizational and time management skills. Amit nyújtunk / Benefits

What we offer:

Attractive compensation package with a wide range of benefits, including cafeteria and private health care package

Development opportunities for personal and professional growth

Home office opportunity (hybrid)

A great diversity of cultures