French speaking Service Desk Analyst
Our American multinational partner company, which is supporting its clients in different areas, is looking for French speaking experienced SDA colleagues for their team.
Benefits:
Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
Risk and accident insurance
Chance to be part of a rapidly expanding organization
Training and continuous learning and certification opportunities
Multilingual environment, native colleagues
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
Reimbursable language courses
Team events and Company events (cool and youthful parties with team-games)
High value awards and recognitions, annual bonus for top performers, and annual salary review
Your tasks will be:
Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level
Requirements:
C1/C2 in French language and you have upper-intermediate English language skills
Experienced in IT Help Desk
You have willing-to-learn attitude & customer-focus mindset
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
You have logical thinking, good problem solving skills
Open for working in different shifts (8 hours/shift)
Have at least High School Diploma
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