French - Speaking Technical Support Analyst
French - Speaking Technical Support Analyst
Working hours: 9:00-18:00, included 1 hour break
Type: Full-time
Location: DEBRECEN, Hungary (on-site),
Language:
Good command of written and spoken French (C1) and English (B2).
Key Tasks and Responsibilities:
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners.
Requirements
Skills / Attributes Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical:
- - Good Knowledge of Microsoft Office products
- - Strong affinity to electronics and technology
- - Knowledge of Bluetooth technology
- - Extensive knowledge of hardware / software trouble shooting
Qualifications [EDUCATION and/or EXPERIENCE]
- - A High school diploma or equivalent is the minimum requirement, College level preferred.
- - Ability to demonstrate previous working experience in a BPO and Customer Service and/or technical account.
- - A proven track record demonstrating the skills and qualities outlined in this document.
- Benefits
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.
To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
- Competitive salary
- Cafeteria
- Team building and free time activities
- Modern office environment
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