German FLA Budapest

German FLA
Budapest

Would you like to be a part of a multinational environment where you can use your foreign language skills? We are seeking experienced candidates or fresh graduates for a Level 1 German-speaking IT Service Desk Agent position for our client’s team.

Job summary:

The task of the Service Desk Agents is to find the best and easiest solution for users’ problems. This is the perfect position for you if you are in the early stage of your career, and you wish to gain experience in a multinational environment.

Key responsibilities

Providing 1 and 1. 5 level support (analysis and check on possible solutions) for applications in scope.

Ticket creation/categorisation/prioritisation

Coordinating the German end user resolution in cooperation with the other English-speaking support units.

Communicating solution or workaround to the employees of the customer in Germany.

Running reports on active users on a quarterly basis

You are the perfect candidate if you:

Have excellent written and verbal communication skills in German and at least upper-intermediate English.

Have at least a high school degree

Are flexible, open-minded personality with a "can do" attitude.

What our client offers

Competitive salary and cafeteria benefits; free sports allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks

Home office possibility and hybrid model of working in the future

Multilingual environment, native colleagues

Easy to access location and modern office building