German or Italian speaking Remote Command Center Engineer
The Remote Command Center Engineer will provide elevated support for customersin Dutch or German or French or Italianas well as in English language. The issues reported by the customers will be both technical as well as functional, which will require an exceptionally good knowledge of the IT environment and applications.
Benefits :
Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
Risk and accident insurance
Chance to be part of a rapidly expanding organization
Training and continuous learning and certification opportunities
Multilingual environment, native colleagues
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
Reimbursable language courses
Team events and Company events (cool and youthful parties with team-games)
High value awards and recognitions, annual bonus for top performers, and annual salary review
Your tasks will be:
Application and IT infra support
Mobility support
Asset lifecycle management
Provide elevated level of remote technical support and resolution
Provide detailed documentation about the reported issues in the ITSM tool
Provide support to Team members with L1 related queries
Incident Management and Request Fulfillment
Provide inputs and observations regarding internal process- , workflow- and knowledge management, as well as continuous service improvement initiatives
Maintain a high level of quality customer service
Any additional project-specific task assigned by direct supervisor or above
Requirements:
High school diploma
One of the above-mentioned language skill on close to native level beside English language skill
Experience in IT problem solving
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