German or Italian speaking User Experience Center Engineer
Válasz a hirdetésreThe User Experience Center Engineer will provide elevated support for customersin Dutch or German or French or Italianas well as in English language. The issues reported by the customers will be both technical as well as functional, which will require an exceptionally good knowledge of the IT environment and applications and ITSM processes. Benefits:Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perksRisk and accident insuranceChance to be part of a rapidly expanding organizationTraining and continuous learning and certification opportunitiesMultilingual environment, native colleaguesPleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologiesEasy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)Reimbursable language coursesTeam events and Company events (cool and youthful parties with team-games)High value awards and recognitions, annual bonus for top performers, and annual salary reviewYour tasks will be:End user experience monitoringDigital experience analyticsConduct investigations to identify patterns or commonalitiesPerform regular health checksCreating proactive incidents for improvement in performanceCoordinate with resolver groups for maintenance and break/fix activitiesMonitor critical and high priority tickets (P1 & P2)Validate and alert respective site engineer and country leads to take immediate actions to avoid Service Level Agreement breachesReport issues to higher level resolver groups for immediate actionsCoordinate and collaborate with partners and vendorsProvide elevated level of technical remote supportIncident Management and Request FulfillmentContribute to and participate in account review meetings with leadershipProvide inputs and observations regarding internal process- , workflow- and knowledge management, as well as contious service improvement initiativesMaintain a high level of quality customer serviceAny additional project-specific task assigned by direct supervisor or aboveRequirements:High school diplomaOne of the above-mentioned language skill on close to native level beside English language skill. Good affinity to IT.
A friss munkaajánlatra Ön elsőként jelentkezhet!
-
Az iMunka.hu alkalmazásával a munkakeresés miért hasznos?
Naponta új állásajánlatok A munkák széles skálájából választhat: Célunk, hogy a lehető legszélesebb választékot kínáljuk Értesítés e-mailben az új ajánlatokról Legyen az első, aki válaszol az új állásajánlatokra Összes állásajánlat egy helyen (munkaadók, ügynökségek és egyéb portálok ajánlatai) Az álláskeresők számára minden szolgáltatás ingyenes Segítünk új állást találni