German or Italian speaking User Experience Center Engineer
The User Experience Center Engineer will provide elevated support for customers in Dutch or German or French or Italian as well as in English language. The issues reported by the customers will be both technical as well as functional, which will require an exceptionally good knowledge of the IT environment and applications and ITSM processes.
Benefits:
Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
Risk and accident insurance
Chance to be part of a rapidly expanding organization
Training and continuous learning and certification opportunities
Multilingual environment, native colleagues
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
Reimbursable language courses
Team events and Company events (cool and youthful parties with team-games)
High value awards and recognitions, annual bonus for top performers, and annual salary review
Your tasks will be:
End user experience monitoring
Digital experience analytics
Conduct investigations to identify patterns or commonalities
Perform regular health checks
Creating proactive incidents for improvement in performance
Coordinate with resolver groups for maintenance and break/fix activities
Monitor critical and high priority tickets (P1 & P2)
Validate and alert respective site engineer and country leads to take immediate actions to avoid Service Level Agreement breaches
Report issues to higher level resolver groups for immediate actions
Coordinate and collaborate with partners and vendors
Provide elevated level of technical remote support
Incident Management and Request Fulfillment
Contribute to and participate in account review meetings with leadership
Provide inputs and observations regarding internal process- , workflow- and knowledge management, as well as contious service improvement initiatives
Maintain a high level of quality customer service
Any additional project-specific task assigned by direct supervisor or above
Requirements:
High school diploma
One of the above-mentioned language skill on close to native level beside English language skill.
Good affinity to IT.
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