German Speaking Customer Operations Specialist Budapest

German Speaking Customer Operations Specialist
Budapest

German Speaking Customer Operations Specialist

Our multinational client with American background is looking for a young talent for its Customer Operations Specialist role that is a senior customer facing role focused on small to mid-size, B2B accounts in 35 countries in EMEA, this position specifically with German speaking customers.

Why it is a good opportunity for you:

Value added processes, complex tasks

Attractive work environment, office location: 9. district

Good internal movement opportunities

Corporate key client portfolio

Home office opportunity (2 days/week)

Competitive salary, good package, yearly bonus

Job summary:

Day-to-Day Operations Management: Handle all operational aspects, including fleet management, hardware orders, issue resolution, and consumables management.

Client Communication and Action Log: Maintain effective communication with clients and keep an active Client Action Log.

Manage SLA and Escalations: Oversee Service Level Agreements (SLA) and handle escalations to ensure daily service delivery.

Customer Reporting and Insights: Provide reports, insights, and recommendations to enhance customer experience and satisfaction.

Compliance and Collaboration: Ensure compliance with relevant policies and collaborate with partners to meet client requirements.

Requirements :

Language Proficiency: Fluent in Business English and German. French language knowledge in an added value.

MS Office Suite: Daily practice of MS Office Suite, especially Excel (Pivot, VLOOKUP, Charts) and excellent skills in PowerPoint.

Project & Service Management: Experience with ITIL / ITSM, project management, and Six Sigma, Lean, or other business process improvement methodologies.

Operations & Customer Satisfaction: 5+ years of experience in operations or services delivery roles, handling multiple issues and ensuring customer satisfaction.

Performance Reporting: Experience in generating and presenting performance reports and metrics.

Effective Communication: Ability to effectively communicate via email and phone to business clients.

Business Acumen: High level of business acumen, with the ability to adapt to diverse personalities.

Multitasking & Flexibility: Comfortable managing multiple projects simultaneously in a fast-paced environment.

Analytical & Problem-Solving Skills: Strong analytical and reasoning abilities to solve complex problems.

Team Management: Hands-on management style with the ability to build and manage cross-cultural and cross-functional teams