German Speaking Customer Service Intern Budapest

German Speaking Customer Service Intern
Budapest

BP is a global energy business involved in every aspect of the energy system. They are working towards delivering light, heat and mobility to millions of people, every day. They are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. They have a real contribution to make to the world’s ambition of a low carbon future. In Hungary, they operate bp’s Global Business Services organization.

Feladatok:

Manage and maintain customer expectations, referencing pre-established service level agreements where applicable.

Make recommendations on existing knowledge base documents and identify knowledge gaps

Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service

Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided

Execute day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.

Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include commercial and strategic accounts and terminals

Provide customer service via the internet, phone and email to support activities including:

Account set-up, allocation and delivery issues

Order processing and order fulfilment

Sales order tracking

Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems

Support GBS activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues

Elvárások:

Ongoing studies and active Hungarian student status for at least 6 more months

Pursuing a bachelor’s or master's degree - already completed your first year at university

Fluent English and German knowledge both written and verbal

Proficiency in MS Office applications (Excel, Word)

Ability to keep deadlines whilst under pressure without compromising accuracy

Előnyt jelent:

Experience in a similar field

If you are interested in this position, please fill out the form below and upload your CV. We will contact you as soon as possible.