German Speaking IT helpdesk Budapest

German Speaking IT helpdesk
Budapest

Our partner is an Information Communication Technology Services company with an extensive history. They have offices in more than 20 countries and their Hungarian operation has 200+ employees and is undergoing rapid growth.

Our partner is full of diverse people focused on a common goal of reimagining the digital experience. Our strength is that we embrace, in fact, rely on cultural differences and diversity to bring a wealth of perspectives to this one common cause.

No prior helpdesk experience is required as the company provides extensive training for all our new joiners.

Help end-users by resolving their IT issues and queries

Provide support through email, chat or phone

Support customers in German and English

Deal with software and connection-related issues

Use automated diagnostic programs to solve network programs

Use helpdesk software to call with descriptions of issues, progress, and solutions

Escalate complex cases to Level 2 agents Elvárások / Requirements Good command of German AND English both written and verbal Effective communication with clients at every level Ability to find creative solutions to problems An interest in the world of IT

Openness for providing support on weekends/at nights Amit nyújtunk / Benefits

Benefits:

Language Allowance

SZÉP Card Benefit

Sign-on bonus

Private Health Insurance

Fitness pass

Free online training programmes

Flexible remote work

Multicultural environment with 25+ Nationalities

Employee Assistance Program which can provide professional help with your mental and physical health, finances, and legal issues