German Speaking IT helpdesk Budapest

German Speaking IT helpdesk
Budapest
Budapest, Hungary

Cégleírás / Organisation/Department

Our partner is an Information Communication Technology Services company with an extensive history. They have offices in more than 20 countries and their Hungarian operation has 200+ employees and is undergoing rapid growth.  

Our partner is full of diverse people focused on a common goal of reimagining the digital experience.   Our strength is that we embrace, in fact, rely on cultural differences and diversity to bring a wealth  of perspectives to this one common cause.

No prior helpdesk experience is required as the company provides extensive training for all our new joiners.

Pozíció leírása / Job description

• Help end-users by resolving their IT issues and queries 
• Provide support through email, chat or phone 
• Support customers in German and English 
• Deal with software and connection-related issues 
• Use automated diagnostic programs to solve network programs 
• Use helpdesk software to call with descriptions of issues, progress, and solutions
• Escalate complex cases to Level 2 agents

Elvárások / Requirements

• Good command of German AND English both written and verbal 
• Effective communication with clients at every level 
• Ability to find creative solutions to problems 
• An interest in the world of IT
• Openness for providing support on weekends/at nights 

Amit kínálunk / Offer

Benefits: 

• Language Allowance
• SZÉP Card Benefit 
• Sign-on bonus
• Private Health Insurance 
• Fitness pass
• Free online training programmes
• Flexible remote work
• Multicultural environment with 25+ Nationalities 
• Employee Assistance Program which can provide professional help with your mental and physical health, finances, and legal issues