German Speaking Team Leader
Tech Mahindra Hungary, also a hub for people, who are ready to explore not only the opportunities that the global business world beholds, but also their own talents and skill sets. We guide you, we mentor you and we care for you, not just verbally but with numerous benefits and policies that translate our thoughts into action.
,• Monitor and drive teams to ensure all KRAs are achieved.
• Work along with peers and supervisors and Quality team to meet the KPIs.
• To motivate, develop and mentor team members in a dynamically changing environment.
• Monitor transactions and provide qualitative/constructive feedback to the team members
• Drive process performance to achieve and exceed SLA deliverables.
• To create a conducive and stimulating environment for the teams to accomplish their goals.
• Manage expectations of his/her team members and proactively should be able to sense their needs.
• Develop aligned team members by creating learning opportunities.
• Attend client con-calls and calibration sessions.
• Brief team members on process updates and organization level updates
• Excellent verbal and written communication (German and English) in an international process
• Candidate must be college or vocational school graduates or possess comparable work experience
• Experience in contact center environment, Voice support
• Worked for retail clients
• Ability to drive process, performance & transformation Good communication skills
• Should be an expert in troubleshooting and analytical skills
• Strong leadership skills
• Should have decision making skills
• Flexible working in shifts 24*7
• Flexible working from office
- True international and multi-cultural work environment, passionate, driven and diverse teams
- Hybrid working (home office and office presence possibility)
- Cafeteria and health care benefit on top of base salary
- Cosy, attractive office building, located in the city centre
- Trainings and continuous development opportunities
- Engagement and Fun Activities throughout the year
- Immediate starting possibility
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