German Speaking UX Support Specialist- PRIMARILY REMOTE - BUDAPEST Budapest

German Speaking UX Support Specialist- PRIMARILY REMOTE - BUDAPEST
Budapest

Our client, a leading global IT services provider, is transforming business and technology paradigms for the digital era by offering industry-specific consulting that promotes innovation and efficiency. Join them, work on their new project, and be part of a new team!

German Speaking UX Support Engineer Location: Budapest (HQ in 9th district) Service Window: M-Fri 7. 00 AM - 7. 00 PM Training period (3 weeks): Office presence Trial period: 2-3 office days per week After the trial period: 2 office day per week/ 2-4 office day per month for remote applicants Requirements:

High School degree

Fluent German (close to native level) skills

Upper-intermediate English skills

Residence permit or EU citizenship

Min. of 2 years of experience in solving IT problems

Flexible, and dynamic personality

Customer-centricity mindset, and problem-solving skills If you join them, your responsibilities will be:

Monitor and enhance end-user digital experiences

Analyze and identify patterns in digital performance

Conduct regular system health checks and create proactive performance improvements

Manage and resolve critical high-priority tickets

Coordinate with resolver groups for maintenance and issue resolution

Alert engineers and leads to prevent SLA breaches

Collaborate with partners and vendors for optimal service delivery

Provide top-tier technical remote support and incident management

Contribute to account reviews and continuous service improvement

Provide insights and recommendations on internal processes, workflows, and knowledge management

Ensure high-quality customer service and handle additional project tasks as needed What they offer:

Cafeteria

Sing-up bonus

Medicover health- and Generali life insurance

Free sport allowance

All You Can Move SportPass (at a discounted price)

Udemy access, training courses on various platforms

Work commute supplement

Monthly public transportation (BKV) pass price

Office parking space

Safety glasses reimbursement

Reimbursable language courses

Childbirth supplement

Baby pack in case of childbirth

Bring your kids to work

Voluntary pension- and health fund membership fee contribution

Széchenyi Recreation Card

Fitness discount

A youthful, dynamic working environment with team-building activities a and Company event

High value awards and recognitions and annual salary review How to apply?

Please apply via "Jelentkezem az állásra" button underneath!

Contact me if you have any questions: dora. bernad@getwork. hu

munkaerő-kölcsönzés eng. sz. : 10057-1/2012-0100-1046

munkaerő-közvetítés eng. sz. : 10097-1/2012-0100-848

minősített foglalkoztató nyilvántartási szám: BP/0701/67674-4/2021