Global Manager of Quote to Cash Budapest

Global Manager of Quote to Cash
Budapest
Budapest, HU

Global Manager of Quote to Cash Formlabs is growing explosively on all fronts, and that means we need more operational muscle on our Finance & Global Quote to Cash team. At Formlabs, that means applying attention to detail and good judgment when driving financial operations, while delivering the accurate and timely information required to manage our scaling business. If you are a service oriented leader who is strong in operations, process, automation and has experience in AR and wants to have a high impact on a fast growing company, we want you on the Finance Team as our Global Manager of Quote to Cash.   The Job: Manage a global quote to cash team of 15+ to deliver results while providing amazing customer service and experience. Specific day-to-day team responsibilities include, but not limited to: Customer inbound call & chat support Customer setup & requests (tax exemptions and terms requests) Customer quotes, sales order entry & approval Invoicing, cash collections, and cash application Post sale support including credit memo and return processing Contract registrations & tracking Customer/sales tickets/emails Channel partner case management Accounts Receivable close process & VAT filings Keep close working relationships across various functions of the company (Direct/Channel Sales, Customer Fulfillment, Services, and other parts of Finance / Accounting)Recruit and onboard an AR team in Budapest including the transition of historical processes and knowledge from the existing team in BerlinSuccessfully combine the sales support team and AR team into one quote to cash teamAutomate and simplify internal processes to achieve target KPIs which include 1) Overall time to process (quote to approval), 2) Quality of data entry (i. e. error rate), and 3) Cost per transaction. Provide cross training, coaching, and career development for team membersReport directly to the Chief Accounting Officer  You: Highly analytical mind and not afraid to dive deep into the details and solve problemsPossess sharp business acumen to be able to resolve issues and make good judgment when dealing with ambiguityResults driven and customer focused mindsetHave experience with the quote to cash process in a global organization operating in AMER, EMEA, and APACCan multi-task, prioritize, and work efficientlyExperience in implementing a Shared Service model including the onboarding of team membersExperience in working cross functionally with other departments to improve the customer experience by automating and simplifying internal processes10+ years of experience in increasingly broad/complex roles and increasing responsibility in customer service focused roles  Bonus: Passionate about 3D printing and the tech industryExperience at a rapidly growing startupFamiliarity with NetSuite, Magento, and/or SalesforceAdvanced Excel skillsUndergraduate degree or other relevant qualifications and professional development courses  Our Perks: Free catering in the office 3 times a weekPrivate health insurance with MedicoverShares in the companyAll You Can Move passFree beverages and snacks at the officeA monthly or quarterly public transportation passAn inclusive, dog-friendly office with diverse and inspiring colleaguesThe ability to print in 3D to your heart's contentDevelopment opportunities both in-house and off-siteFun team events We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing. To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.