Incident management specialist Budapest

Incident management specialist
Budapest

Would you like to be a part of a super agile consumer service IT team with great ownership that works on transforming our business from traditional fuel retail to a digitally-driven consumer goods and integrated mobility services provider?

Are you eager to actively work on business continuity with supporting IT services, including Loyalty and Datalake, working within an agile DevOps environment?

Do you have experience in service/incident management with IT application support background?

Then your place is here with us within MOLGroup Digital Factory Consumer service business unit as an Incident Management expert based in Budapest, MOL Campus

Key Responsibilities:

Support junior and senior IT Operations Experts, focusing on 2-3 country domains.

Troubleshoot and resolve technical issues, manage incident tickets, and ensure timely resolution according to ITSM standards.

Collaborate with stakeholders to provide real-time updates on service issues and resolutions.

Monitor and maintain SLAs, escalating issues to senior experts and product owners when necessary.

Document IT operations processes and update knowledge base practices.

Participate in IT service design, continuous improvement initiatives, and vendor/license management.

Requirements:

BSc/BA in Computer Science, IT, or relevant field.

Minimum of 3-5 years’ experience in IT service management or IT operations.

Experience with Agile DevOps, modern ITSM strategies, CI/CD pipelines, and team management.

ITIL Foundation certificate required; TOGAF or SAFe certification is a plus.

Fluent in English and at least one Central Eastern European language.

Proactive mindset with strong attention to detail and ownership, stakeholder management

Strong communication and problem-solving skills.

Ability to handle multiple requests and prioritize tasks effectively.

Experience working with diverse cultures and teams.

What we offer:

Multinational environment based in the 11th district of Budapest MOL Campus

extensive other benefits, like 13th month fixed month salary, maximalized fringe benefits, Medicover health cover

Acquirement of new technologies

Home office possibility

Horizontal and vertical career advancement opportunities at Local and Group level

Professional and further trainings, supportive environment

Competitive other benefits (bonus, high amount of fringe benefits)

Free health cover

Family and other events

How to apply?

If you wish to form the future with us, please submit your applications via our career site: www.mol. hu/karrier or contact Andrea Juhász on +36 20 931-1239 or andreajuhasz@mol. hu or connect with me on Andrea Juhasz - Senior Recruitment Specialist - MOL Group | LinkedIn At MOL Group, we know that our strength lies in diversity. During the selection process, we provide equal opportunities to all applicants with the appropriate qualifications and work experience, regardless of age, gender, disability, or reduced work capacity, sexual orientation, or ethnicity. At MOL Group, everyone matters.

If you have any specific needs related to your reduced work capacity at any stage of the recruitment process, please inform our recruitment team! We are happy to assist.

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