IT application operation expert (Wholesale/Asset/HSE related applications) Budapest

IT application operation expert (Wholesale/Asset/HSE related applications)
Budapest

Are you experienced in handling technical problems at 2nd level ?

Are you ready to work in a complex position serving 10+ k users of MOLgroup?

Would you like to build your career within IT, toward system analyst, developer or team lead positions?

Then your place is here with us as a IT application opearation expert (supporting Wholesale/asset/HSE related applications) based in Budapest MOL Campus, Hungary

Responsibilities:

Manages/operates the IT applications in his/her area of expertise and provides professional support to users

Handles incidents, problems, service requests and change requests and provides resolutions in co-operation of the IT operating colleagues in accordance with Service Level Agreements (SLAs), and makes recommendations for improving related processe

Drives root cause analysis and implementation of long-term solutions to recurring problems.

Communicates service updates, outages, and enhancements to stakeholders effectively

Participates in the service performance monitoring for the applications under his/her operational responsibility.

Investigate any SLA breaches or performance issues and implement corrective actions promptly. Identifies and mitigates risks associated with IT service operations.

Provides the up-to-date state of the application inventory and CMDB on his/her professional field and makes proposals to improve the relevant processes.

Participates in the implementation of IT Projects, Service Improvement Requests (SIR) and developments resulting from the modification of the business needs of Downstream Production and other supported organizations

Ensures proper documentation of processes, workflows and service management practices introduced by the project.

Organize training sessions or workshops for operations teams to support smooth service handover.

Initiates, promotes, and supports the professional and cost-effective removal of obsolete IT systems.

Participates in the competition, professional selection of external partners supplying / developing / supporting applications as well in the determination of the conditions of cooperation with them.

Oversee the end-to-end service delivery lifecycle, ensuring operational excellence. Is responsible for the lifecycle management (registration, installation, change, revocation) of operating software licenses in his/her area of operation, and for the software usage according to the license agreement.

Provides insights and recommendations for contract renewals or modifications based on service delivery performance. Requirements: BSC or MSC degree in IT, Engineering

2-4+ years relevant experience in IT operation roles

General knowledge of IT hardware and software, ITIL Foundation knowledge

User-level knowledge of Windows server operating systems, Microsoft Windows operating system, relational database management systems (Oracle, MS-SQL), monitoring systems , virtualization technologies (eg VMWare Operation level knowledge of at least one application server solution and thin and thick client-based systems, )

Logical thinking, problem solving, communication both in Hungarian and English, Client focus approach, Willingness to learn

Driving license

What we can offer:

- Workplace in Budapest, MOL Campus

- Multinational environment where you can use and develop your English

- MOL competitive benefits (maximized fringe benefits, annual bonus)

- Professional trainings

- Family and other events

- Home office possibilities

- Free health programs

If you wish to shape the future with us, please submit your applications via our career site: www.mol. hu/karrier OR in case of question please contact Andrea Juhász on +36 20 931-1239 or andreajuhasz@mol. hu or connect with me on Andrea Juhasz - Senior Recruitment Specialist - MOL Group | LinkedIn At MOL Group, we know that our strength lies in diversity. During the selection process, we provide equal opportunities to all applicants with the appropriate qualifications and work experience, regardless of age, gender, disability, or reduced work capacity, sexual orientation, or ethnicity. At MOL Group, everyone matters. If you have any specific needs related to your reduced work capacity at any stage of the recruitment process, please inform our recruitment team! We are happy to assist. #LI-KKI