Italian-Speaking Request and Disputes Management Analyst
Our partner is a global healthcare company committed to advancing science to improve people's lives. They offer a supportive and collaborative work environment where you can grow your career and make a meaningful impact.
Main responsibilities:
Manage customer requests and disputes efficiently and effectively.
Register cases accurately and categorize them using a defined matrix.
Provide exceptional customer service by answering inquiries and managing expectations.
Investigate cases thoroughly and coordinate with relevant stakeholders.
Analyze root causes to identify areas for process improvement.
Resolve requests and claims in accordance with established guidelines.
Ensure compliance with approval workflows and local regulations.
Contribute to process standardization by documenting and following best practices.
Required skills:
Experience in Customer service, Order to Cash & /or master data management, contract & commercial conditions management
Fluent in English and Italian
Strong problem-solving, deductive and analytical skills
Knowledge of Microsoft Office and expertise in MS Excel
Advantages:-
What our partner can offer to you:
Competetive salary
Annual bonus
Opportunities for continuous learning and career advancement
A wide range of health and well-being benefits including high-quality healthcare, prevention, and wellness programs
Flexible home office policy, with the possibility to work up to 60% of the time from home
Great community & special events (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)
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