Italian speaking Service Desk Analyst Budapest

Italian speaking Service Desk Analyst
Budapest

Our American multinational partner company, which is supporting its clients in different areas, is looking for Italian speakers, fresh starters as well as experienced CSR colleagues for their team.

Benefits:

Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks

Risk and accident insurance

Chance to be part of a rapidly expanding organization

Training and continuous learning and certification opportunities

Multilingual environment, native colleagues

Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies

Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)

Reimbursable language courses

Team events and Company events (cool and youthful parties with team-games)

High value awards and recognitions, annual bonus for top performers, and annual salary review

Your tasks will be:

Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)

Handling end-user calls and web queries via tools, phone and email

Documentation and precise administration, logging of calls on the ticketing tool

Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

Keep the user informed, own and follow-up ongoing cases

Maintaining and improving customer satisfaction level

Requirements:

Advanced or native in Italian language and you have upper-intermediate English language skills

Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST

A university graduate - fresh graduates are welcome!

You have willing-to-learn attitude & customer focus mindset

Excellent communication skills – both written and spoken

Flexible, multitasking, dynamic personality, team player attitude

You have logical thinking, good problem solving skills

Open for working in shifts