Lead Incident Manager with German and English Debrecen

Lead Incident Manager with German and English
Debrecen
Debrecen, HU

Lead Incident Manager with German and English  Job Description Take the lead in addressing crisis situations in a 24/7 operational environmentAssist in resolving critical (P1), complex, and multiple customer incidents, involving all relevant partiesSupport communication efforts with top management and clients regarding incident resolution strategiesCollaborate effectively with various units/parties involved in incident resolution effortsParticipate in optimizing and executing handover procedures towards Problem ManagementContribute to the development and execution of strategies to prevent incident occurrencesAssist in managing and optimizing IT incident, knowledge, and quality processesContribute to lessons learned and training processes, including documentation creationLearn from and support Lead Incident Managers through training, coaching, and shadowingParticipate in incident simulations (dry runs) and coordinate as neededSupport Lead Incident Managers as shift leadsContribute to projects with strategic relevance under guidance  Qualifications German at C1 level and English at B2 levelBasic understanding of IT conceptsGood communication skills, particularly in high-stress situationsCustomer-centric mindset  Advantages Exposure to Service Desk operationsFamiliarity with ticketing toolsAwareness of ITIL principles