Level 2 Support Engineer (German) @ ZaWin Budapest

Level 2 Support Engineer (German) @ ZaWin
Budapest
Budapest, HU

How you’ll make an impact at ZaWin

At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by building a cloud-driven practice that enables them to easily lead their company at a mouse click.
Don’t you think you can do it? If you love what you do, we’ll prove it to you.

About Us

At Zawin, we’re not just transforming dental operations; we’re shaping the future of an entire industry. As we accelerate digital transformation, our cutting-edge software streamlines processes enhances patient experiences, and boosts profitability through automation and advanced workflow tools.  Having been the Swiss market leader for 40 years doesn’t keep us from challenging ourselves – and we thank our competition for having to do so. Our ongoing transformation is not just about reshaping the dental industry; it’s about crafting a workplace where positive values thrive, and employees play a pivotal role in bringing dentistry into the digital age.

Join our journey as we lead the development of cloud-based Managed Services, embarking on ambitious projects that redefine the landscape.

The ZaWin Mentality
We aspire to a positive and vibrant attitude towards life and work. Through conscious joy, playful fun, and passionate dedication, we not only create an inspiring atmosphere for ourselves but we also offer our customers and external partners an inviting and fulfilling collaboration.
Our corporate culture is characterized by a deeply rooted intrinsic motivation and an insatiable hunger for success and personal growth. We view these values as a source of constant inspiration that not only fuels our inner passion but also creates an infectious dynamism for innovation and
excellent services.

Curiosity and the willingness to discover new things are the heartbeat of our unconventional approach. Our open attitude towards innovations creates an inspiring atmosphere where we embrace the unconventional as a source of creative solutions.
Trust, reliability, and empathy form the core of our relationships. These values are not just guiding principles but an inspiring commitment to honesty, openness, and consistent support that propels our team and strengthens us as an organization.

We are looking for a Level 2 Support Engineer to diagnose and resolve technical issues, implement system upgrades, and support our clients' dental practices. You will be working closely with our local team and collaborating with different departments to ensure high-quality IT service delivery. This role involves troubleshooting software, network, system, and hardware issues, providing expert guidance, and improving internal documentation.

• Proven experience in Level 2 IT support or a similar role.
• Strong knowledge of hardware, networks, Azure, Microsoft Servers, printers, and scanners.
• Experience troubleshooting and resolving system and service disruptions.
• Ability to provide technical recommendations tailored to business needs.
• Excellent problem-solving and communication skills (English B2/C1 - German C1).
• Ability to work independently and collaboratively with teams.
• Willingness to participate in rotational on-call duties and occasionally accumulate overtime
  
  It is a plus, if you: 
• have experience in IT support for healthcare or dental practices.
• have knowledge of X-ray technology and devices (Romexis (Pearl AI), Sidexis, Onyxceph (3Shape)) 
  
  

How you’ll make an impact at ZaWin

At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by building a cloud-driven practice that enables them to easily lead their company at a mouse click.
Don’t you think you can do it? If you love what you do, we’ll prove it to you.

About Us

At Zawin, we’re not just transforming dental operations; we’re shaping the future of an entire industry. As we accelerate digital transformation, our cutting-edge software streamlines processes enhances patient experiences, and boosts profitability through automation and advanced workflow tools.  Having been the Swiss market leader for 40 years doesn’t keep us from challenging ourselves – and we thank our competition for having to do so. Our ongoing transformation is not just about reshaping the dental industry; it’s about crafting a workplace where positive values thrive, and employees play a pivotal role in bringing dentistry into the digital age.

Join our journey as we lead the development of cloud-based Managed Services, embarking on ambitious projects that redefine the landscape.

The ZaWin Mentality
We aspire to a positive and vibrant attitude towards life and work. Through conscious joy, playful fun, and passionate dedication, we not only create an inspiring atmosphere for ourselves but we also offer our customers and external partners an inviting and fulfilling collaboration.
Our corporate culture is characterized by a deeply rooted intrinsic motivation and an insatiable hunger for success and personal growth. We view these values as a source of constant inspiration that not only fuels our inner passion but also creates an infectious dynamism for innovation and
excellent services.

Curiosity and the willingness to discover new things are the heartbeat of our unconventional approach. Our open attitude towards innovations creates an inspiring atmosphere where we embrace the unconventional as a source of creative solutions.
Trust, reliability, and empathy form the core of our relationships. These values are not just guiding principles but an inspiring commitment to honesty, openness, and consistent support that propels our team and strengthens us as an organization.

, [Diagnose and resolve technical issues related to software, networks, systems, and hardware. , Manage and resolve support tickets efficiently, escalating when necessary. , Implement system and software upgrades remotely. , Collaborate with different teams to support IT environments in dental practices. , Provide tailored technical advice and recommendations based on dental practice requirements. , Guide clients on legacy and new systems and services. , Serve as a feedback channel for customers, helping improve services and internal processes. , Troubleshoot Level 2 issues, including handling escalations from Level 1 support. , Work on designated projects for one of our largest clients. , Maintain and update knowledge documentation and perform ad-hoc IT tasks as required. , Creating sales offers, when equipment must be replaced, Occasional overtime required, including on-call duties, to support urgent issues and client needs. ] Requirements: Azure, Communication skills, Networks, Hardware, German