Loyalty Product Owner Budapest

Loyalty Product Owner
Budapest

Loyalty Product Owner

About Digital Factory

It’s a place where the agility of a start-up meets the stability of a global powerhouse!

Be part of our journey as we transform MOL Group’s Consumer Services from a traditional fuel retailer to a cutting-edge, digitally driven consumer goods and mobility services provider. As part of MOL Group’s 2030 - Enter Tomorrow strategy, our mission is to lead the market in Central Europe through innovative digital transformation.

At Digital Factory, we harness the power of data to drive business decisions by building a comprehensive Data Lake and developing advanced analytics solutions in forecasting, category management, pricing, and workforce optimization. We're also revolutionizing customer experience with MOL MOVE, our new digital, app-first loyalty rewards program on the Salesforce platform, designed to personalize and enhance convenience for our customers.

MOL Group Consumer Services are currently serving approx. 10 million customers through 2, 000 service stations across 9 countries, which provides an excellent scale to leverage our technologies regionally.

About the Role

We are looking to hire an experienced and passionate Loyalty Product Owner to join Digital Factory. The role will be responsible for implementing our strategy of rewarding and personalization during the development of capabilities of the digital Loyalty program, with strong focus on creation of customer journeys throughout the entire program scheme taking into consideration worldwide trends in the loyalty business, system capabilities, customer data, market specifics and general business targets of the company and local subsidiaries. The Loyalty PO will ensure that the infrastructure is running smoothly and that any issues are addressed promptly.

Main Responsibilities

Contribute to the development and execution of the digital loyalty program strategy, in alignment with the company's overall business objectives and customer experience goals. This includes:

capability developments related to loyalty programs,

development of loyalty program as a platform in order to onboard additional (internal and 3rd party) solutions on the top of the platform,

the design and implementation of additional customer activation campaigns for the releases based on personalization principles.

Drive the discovery and definition of loyalty features, functionality, and user experience, ensuring alignment with customer needs, business goals, and technical feasibility.

Establish and maintain relationships with key stakeholders, including marketing, technology, customer support, and external vendors.

Lead the development and maintenance of given product features or enhancements of the Loyalty program according to the roadmap, considering market trends, business objectives, and customer feedback, while effectively prioritizing features and initiatives.

Facilitate MVP approach and run pilots if necessary.

Oversee the creation and management of a detailed product backlog, ensuring that user stories, acceptance criteria, and prioritization are well-defined and regularly updated.

Lead the clear and concise requirement generation towards the development and other technology teams.

Analyze market trends, competitive landscape (incl. industry trends, emerging technologies, and best practices related to loyalty programs), and customer feedback to identify opportunities for Loyalty program enhancement, optimization, and innovation.

Lead regular meetings, demos, and status updates to keep stakeholders informed about the program's progress, solicit feedback, and address any concerns.

Define how to measure progress and impact (KPIs) and monitor results (analytics based) of owned products.

Develop knowledge of Salesforce CRM, Marketing Cloud, Loyalty and CDP Cloud in order to be able to support seamless work in later phases of operating the Rewards program.

About Your Experience and Skills

Education

Min. 3 years of experience in a related field, preferably Loyalty / Rewards experience in Product owner role, preferably in Retail and with experience in personalisation and/or UX design

Successful examples of leading projects in Agile process

Applied use of design thinking, or customer-oriented deliveries is a plus

Experience

Min. 3 years of experience in a related field, preferably Loyalty / Rewards experience in Product owner role, preferably in Retail and with experience in personalisation and/or UX design.

Successful examples of leading projects in Agile process.

Applied use of design thinking, or customer-oriented deliveries is a plus.

Professional and Technical Competencies

Extraordinary product ownership (or management) knowledge in customer loyalty domain and in digital product management

Understanding of loyalty programs, customer data and consumer research

Strong knowledge of Agile principles and process

Participation in projects and cooperation with proven record of success

Good individual / interpersonal management skills with structural thinking and analysis approach

Product management, detailed business requirement formulation

Ability to work in a fast-paced and agile environment, managing multiple tasks in parallel

Demonstrated ability to prioritize, multi-task, work under pressure and meet deadlines

Ability to lead multi-cultural product and development teams across borders.

Proven communication (written and verbal) and stakeholder management skills

Strong business acumen

Professional usage of Microsoft Office Suite.

Experience with Atlassian JIRA and Confluence.

Experience in working with Salesforce technology (Marketing Cloud, Service Cloud)

Soft Skills

Capability to overview and own strategy creation.

Customer centric approach.

Detail-oriented with a commitment to delivering high-quality work.

Self-driven, detail-oriented, with excellent time management and multitasking skills.

Proactive mindset with a positive attitude and a strong sense of ownership, and team mentality.

Strong written and verbal communication skills in English for cross-functional collaboration.

Growth mindset with a passion for continuous learning, adapting, and staying updated on industry trends and best practices.

Openness to work with different cultures across CEE.

What We Offer

Work with an advanced and innovative tech stack.

Collaborate with multinational teams and projects across the CEE region.

Enjoy tremendous opportunities for continuous learning and growth in a fast-paced, agile environment.

Explore versatile career paths in a dynamically growing international organization at Local and Group level.

Gain cross-industry experience through our expanding portfolio of businesses (both within and beyond MOL Group).

Be part of a supportive and inclusive workplace that values innovation and creativity.

Enjoy a hybrid work model: two days of home office and three days at the beautiful MOL Campus.

Access Medicover health insurance and an extensive benefit package, including an annual bonus and maximalized fringe benefits.

Participate in regular team outings and MOL family events.

How to apply?

If you wish to form the future with us, please submit your applications via our career site: www.mol. hu/karrier

Main Recruitment Steps

Initial call: You will be contacted by MOL Recruitment via phone for a short chat.

Interview: You can expect two or a maximum of three interview rounds, where you can meet your direct manager, some experts from the team, ask your questions and present your skills and career path. We always make sure you receive timely feedback after each round.

Case study: You will either receive a take-home assignment after the first interview or be asked to solve a business problem on the spot at one of the interviews.

If you would like to know more about Digital Factory: digitalfactory. info

Meet your Hiring Manager: Takács Márton

At MOL Group, we know that our strength lies in diversity. During the selection process, we provide equal opportunities to all applicants with the appropriate qualifications and work experience, regardless of age, gender, disability, or reduced work capacity, sexual orientation, or ethnicity. At MOL Group, everyone matters.

If you have any specific needs related to your reduced work capacity at any stage of the recruitment process, please inform our recruitment team! We are happy to assist.