Loyalty Program Product Owner Budapest

Loyalty Program Product Owner
Budapest

Would you like to responsible for defining and implementing our strategy of rewarding and personalization during implementation of digital Rewards program across the countries?

Are you following worldwide trends in the loyalty business, system capabilities, customer data, market specifics?

Would you like to build you career in one of the most stable company in Hungary?

If yes, then your place is here with us a Loyalty Program Product Owner (in digital loyalty rewards program) based in Budapest, Mol Campus.

MAIN RESPONSIBILITIES:

- Contribute to the development and execution of the personalization roadmap, in alignment with the company's overall business objectives and customer experience goals.

- Drive the discovery and definition of loyalty and personalization features, functionalities, and user experience, ensuring alignment with customer needs, business goals, and technical feasibility.

- Establish and maintain relationships with key stakeholders, including Group and Local marketing, technology, customer support teams, and external vendors.

- Define how to measure progress and impact (KPIs) and monitor results (analytics based) of owned products.

- Continuously analyze the impact of loyalty and personalization features, define new features and improvements accordingly and prioritize them based on strategic importance, customer impact, and technical feasibility.

- Lead the development and maintenance of given product features or enhancements according to the roadmap, considering market trends, business objectives, and customer feedback, while effectively prioritizing features and initiatives.

- Facilitate MVP approach and run pilots if necessary.

- Oversee the creation and management of a detailed product backlog, ensuring that user stories, acceptance criteria, and prioritization are well-defined and regularly updated.

- Lead the clear and concise requirement generation towards the development and other technology teams.

- Analyze market trends, competitive landscape (incl. industry trends, emerging technologies, and best practices related to loyalty programs), and customer feedback to identify opportunities for rewards program enhancement, optimization, and innovation.

- Lead regular meetings, demos, and status updates to keep stakeholders informed about the program's progress, solicit feedback, and address any concerns.

- Be an internal advocate for the Digital Future of MOL (act as an influencer in for example applying design thinking, data driven decision making, etc. ).

Develop knowledge of Salesforce CRM, Marketing Cloud, Loyalty and Data Cloud in order to be able to support seamless work in later phases of operating the Rewards program.

Main requirements:

- Bachelor’s degree; Master’s degree is a plus, specialization in Business / Marketing or related field

- 3-5+ years of experience in a related field, preferably Loyalty / Rewards experience in Product owner role, preferably in Retail and with experience in personalisation and/or UX design

- Experience in working in agile / scrum environment

- Understanding of loyalty programs, customer data and consumer research, Product ownership (or management) knowledge customer loyalty domain and in digital product management

- Participation in projects and cooperation with proven record of success with multi-cultural product and development teams across borders

- Good individual / interpersonal management skills with structural thinking and analysis approach

- Customer centricity, stakeholder management skills, Strong attention to detail

- Proactive mindset, positive attitude and a strong sense of ownership and team mentality

- Communication (written and verbal) both in English and preferably in one of the Central Eastern European languages

- Advantage: experience working with task management tool (e. g. , Jira or similar tool), Salesforce technology (Marketing Cloud, Service Cloud)

What we offer:

Multinational environment based in the 11th district of Budapest MOL Campus

Acquirement of new technologies

extensive other benefits, annual bonus, maximalized fringe benefits, Medicover health cover

Home office possibility

Horizontal and vertical career advancement opportunities at Local and Group level

Professional and further trainings, supportive environment

Family and other events

How to apply?

If you wish to form the future with us, please submit your applications via our career site: www.mol. hu/karrier or contact Andrea Juhász on +36 20 931-1239 or andreajuhasz@mol. hu or connect with me on Andrea Juhasz - Senior Recruitment Specialist - MOL Group | LinkedIn

If you would like to know more about Digital Factory: https://molgroup. info/hu/uzleteink/innovativ-uzletagak-es-szolgaltatasok/digital-factory

At MOL Group, we know that our strength lies in diversity. During the selection process, we provide equal opportunities to all applicants with the appropriate qualifications and work experience, regardless of age, gender, disability, or reduced work capacity, sexual orientation, or ethnicity. At MOL Group, everyone matters.

If you have any specific needs related to your reduced work capacity at any stage of the recruitment process, please inform our recruitment team! We are happy to assist.

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