Medior IT Business Operation Expert Budapest

Medior IT Business Operation Expert
Budapest
Budapest, HU

Medior IT Business Operation Expert Location: MOL Group, Digital FactoryDepartment: Consumer Services Business Unit  Purpose of the Position: Join MOL Group’s Digital Factory, a key player in transforming our Consumer Services business from traditional fuel retail to a digitally-driven consumer goods and integrated mobility services provider. We're focused on building a data-driven business through a Data Lake platform, enabling advanced analytics, and operating MOL MOVE, our app-first loyalty program. We're looking for a Medior IT Operations Expert to ensure the seamless operation and support of our IT services, including Loyalty and Datalake, working within an agile DevOps environment.    Key Responsibilities: Support junior and senior IT Operations Experts, focusing on 2-3 country domains. Troubleshoot and resolve technical issues, manage incident tickets, and ensure timely resolution according to ITSM standards. Collaborate with stakeholders to provide real-time updates on service issues and resolutions. Monitor and maintain SLAs, escalating issues to senior experts and product owners when necessary. Document IT operations processes and update knowledge base practices. Participate in IT service design, continuous improvement initiatives, and vendor/license management.    Qualifications: BSc/BA in Computer Science, IT, or relevant field. Minimum of 3 years’ experience in IT service management or IT operations. ITIL Foundation certificate required; TOGAF or SAFe certification is a plus. Experience with Agile DevOps, modern ITSM strategies, CI/CD pipelines, and team management. Fluent in English and at least one Central Eastern European language. Skills and Competencies:Proactive mindset with strong attention to detail and ownership. Strong communication and problem-solving skills. Ability to handle multiple requests and prioritize tasks effectively. Experience working with diverse cultures and teams.    Why Join Us? You’ll be part of a dynamic, product-focused engineering team that values curiosity, data-driven decision-making, and strong relationships with non-technical stakeholders. This is a great opportunity for someone passionate about growing their skills, tackling challenges, and contributing to the future of digital mobility services.