MEDIOR IT SYSTEM ANALYST (Salesforce, Frontend and Omnichannel Systems) Budapest

• Performing system analyst tasks in an agile team developing local Frontend and Omnichannel systems.
• Act as a local single point of contact for Group Salesforce solution deliveries local: coordinate local IT integration activities, represent local needs, ensure stable IT operation of the implemented solution
• Adhere to IT processes and documentation needs (specifications, manuals, SLA, DR plan, KPI controls)
• Maintain regular contact with Business stakeholders, plan and provide IT service requests, align delivery and support activities with local PMO/other impacted IT Delivery Units, ensure regular review of the IT service with Raiffeisen Bank International service provider
• Be actively involved in the end-to-end design, implementation, testing, and production transition of the required IT delivery tasks, coordinate small to medium-sized cross-functional teams (IT analysts, developers, architects, IT testers) in delivering the required IT solutions.
• Plan and maintain required IT service support, ensure SLA covers business needs, participate in IT incident and problem management
• Permanently monitor the IT service quality and drive improvements of the relevant IT processes

• you have at least 3+ years relevant experience as an IT System Analyst / IT Service Owner with a sound knowledge of software development lifecycle and IT service operations
• you have the technical knowledge depth in computer system capabilities, and technology platforms, in understanding technical problems, and you can map business processes into technical solution
• you have confident knowledge of English (ability to work with an international team)
• you can work efficiently and proactively within a team as well as autonomously
• you have analytical thinking, good problem-solving skills, and a structured work approach
• you have strong communication skills, and you demonstrate a can-do attitude and good conflict-resolution skills

Advantages

• you have Salesforce or CRM System knowledge
• you have Frontend and Omnichannel Systems related experience
• you have experience in the design and implementation of REST APIs, event-driven architecture
• it is an advantage if you have already worked in an agile team
• you are familiar with container technology
• you have knowledge of microservice software architecture

• You’ll work both locally and in an international team at a leading bank
• We provide Home Office (2 days / week)
• You can choose from 16 types of Cafeteria benefits: SZÉP card, extra day off, commuting support, health insurance, tickets to cultural events and sports events,
• We provide housing loan support, an employee account package
• A modern working environment, dining rooms and cafes await you
• As part of a well-being program, we pay attention to the physical and mental health of our colleagues