Monitoring Engineer Sopron

Monitoring Engineer
Sopron
Sopron, Gyõr-Moson-Sopron, HU

Sparked by a vision to fit the needs of MVNOs, Brands and Resellers, i-new is one of the fastest growing technology solutions providers in the mobile communication industry. We specialize in the domain beyond the mobile universe to include Virtual Mobile Networks, opening the telecom world and naturally linking it with the various daily habits of a service subscribers’ life.

I-New is part of the CompaxDigital Holding. , • Monitoring of the MVNx platforms 

• Managing incident processes and following up on incident resolutions 

• Responding to incoming requests, via various communication channels (i. e: emails, ticketing tools, instant messaging, phone calls) 

• Being interface to customers and managing the communication flows 

• Ensuring all work is carried out and documented in accordance with required standards, methods and procedures 

• Working collaboratively with local and onsite teams 

• Collaboration with 2nd and 3rd level departments,

• Excellent command of Hungarian and English; in writing, speaking and reading 

• Ability to work under pressure and to manage own workload following given guidelines 

• Proactivity, flexibility and accuracy 

• Very good cooperation skills 

• Willingness to improve and learn new technologies, ,