Night Manager (Front Office)
Válasz a hirdetésreThe Night Manager performs duties of the whole Front Office during the night, and represents the Management. The Night Manager is responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. Uplift Your Career with Corinthia Budapest!Tasks & Involvements:Act as manager on duty of the hotel at night and in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may ariseManage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departmentsInform all Overnight staff of nightly activities, group, and VIP arrivals as well as special requests and repeat guestsCheck accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriateAlways maintain a professional and high-quality service-oriented environmentMust actively participate in the decision-making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift startMonitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations, and delivering recognition and also rewardEnsure the accurate completion of the daily night audit in a timely mannerMust be able to perform the full night audit if neededOversee preparation of daily summary reportsBe aware and able to enforce all fire-life-safety proceduresRemain current in all updates with regards to new procedures and trainingThe Ideal Candidate:Previous Front Office experience in supervisory/management position in a luxury propertyCollege/university degree in relevant fieldProficient command of English and Hungarian both in written and verbal, any other language knowledge is advantageousDigital literacy with Opera hotel and MS Office system knowledgeHigh level of guest service & problem-solving skillsProfessional self & corporate representationBenefits:Competitive compensation package with cafeteriaMeals in the staff canteen on dutyPrivate healthcare insuranceUniform with laundry serviceInternational Corinthia discountsEmployment recognition awards & eventsLearning & development opportunitiesCandidates must be eligible to work in Hungary and are requested to submit their professional CV in English with their application. CORINTHIA BUDAPEST, HUNGARYcorinthia.com
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